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2BrightSparks Help and Support Welcome Login Sign up Home Solutions Enter your search term here... Search New support ticket Check ticket status Knowledge base Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQs) 44 Is SyncBackFree free for business or commercial use? Support Policy Terms and Conditions Receiving Email Responses From 2BrightSparks Viewing our website in another language See all 44 articles Technical Articles Bug Reports 4 Information to include for technical support Bug Reporting Creating a debug information file Email a Support Ticket option opens other applications instead of default email program Cloud 18 Failed to scan files- Cloud error 403 Forbidden Request time and current time difference too large Amazon S3 Access and Secret Keys Windows 8.1 and OneDrive Amazon S3 - privileges required See all 18 articles Common Questions and Solutions 41 Known bugs and problems with SyncBack Automatic backup and sync when files change Cannot see hidden folders Backing up Microsoft Outlook PST files The maximum path - filename length See all 41 articles Compression and Encryption 14 Compression error - temp file - 506 Compression error: Cannot open zip file - 503 Compression error - Cannot move temporary file Compression error- Cannot write to zip file - 507 Corrupted filenames in the Zip file See all 14 articles Email 10 Receiving the log email on profile run Emailing logs to a Google Gmail account Unable to send email - Error with connecting server Backup or sync my files using Gmail - Yahoo Could not load SSL library error message See all 10 articles Fast Backup 5 Side effects using Fast Backups Explain Fast Backups SyncBackSE-Pro scans with Fast Backups Using Fast Backups on all profile types Rescan fails to copy based on archive attribute File Transfer Protocol (FTP) 43 The Difference Between FTPS and SFTP The difference between Active and Passive for FTP Files with a leading dot or period are hidden Common FTP errors and Socket Error messages 451 Failure writing to local file See all 43 articles General 23 Safe Computing Your Software Broke My Hardware The Format of the Text Log File The Differences Between File Systems Assigning a drive letter to external USB See all 23 articles Media Transfer Protocol (MTP) 1 Devices which mount using MTP-PTP Network 17 Creating a network share to backup or synchronize Cannot see networked/mapped drives in SyncBackSE/Pro Scan Failure using network drives Network failure error Network Attached Storage - NAS devices See all 17 articles OnClick Utilities 53 HashOnClick Hash Values File conditions in UndeleteOnClick HashOnClick - Hash Values and File Contents Using EncryptOnClick on a USB key DeleteOnClick is slow when wiping disk space See all 53 articles Performance 6 Slow performance with a firewire device on Windows Reducing the CPU usage when running a profile Memory RAM usage comparison The first run of a profile takes a long time Profiles begin to run slowly See all 6 articles Restore 4 Cannot suppress Differences in Restore How to Restore Profiles Restore one or a selection of my files RollBack/Restore from Version files SyncBack Configuration 35 Revert saved default settings back to factory configuration Transferring profiles from one computer to another Variables Example filters for SyncBack A program needs your permission See all 35 articles SyncBack Errors 21 eml files have wrong last modification date time External exception E06D7363 The drive X does not exist Invalid self-extractor configuration Desktop Search programs and open-locked files See all 21 articles SyncBack Management System (SBMS) 1 The SyncBack Management System Guide SyncBack Touch 11 SyncBack Touch Guide Why SyncBack Touch Does Not Work With iOS Permission denied writing to SD on Android SyncBack Touch as an alternative to FTP Creating a SyncBack Touch profile See all 11 articles Task Scheduler 31 Windows Task Scheduler Fails The Windows Task Scheduler How to see the list of scheduled jobs Starting and Stopping the Windows Scheduler How to set up a different schedule at the weekends to that of a weekday See all 31 articles Third Party Programs Compatibility 18 SyncBack runs slowly when using anti-virus software Anti-virus flags software as Suspicious WebDrive and SyncBack WebDav and SyncBack Deploying in a Microsoft Active Directory See all 18 articles Windows Errors 28 Access Denied Error Message Access Denied for folder System Volume Cannot copy files or folders with full-stop Delayed Write Failed error message from Windows Cannot copy file - 87 - The parameter is incorrect See all 28 articles Install or Uninstall 12 Running SyncBack from an external storage device (No Install Version) Install SyncBack with no prompts Error - the file is being used by another process Updating software by 2BrightSparks Upgrading from SyncBackSE to SyncBackPro See all 12 articles Sales Sales 20 How to Pay for Software from 2BrightSparks Upgrade Policy for SyncBack (excluding SyncBackFree) I Have Lost My Serial Number How to pay via PayPal Frequently Asked Questions (FAQ) on SyncBack Licensing See all 20 articles Web Store Web Store 7 2BrightSparks Store Information Safe Secure Store Orders Web Store Multi-Currency Payments 2BrightSparks Store Methods of Payments The Store Will Not Accept My Card Details See all 7 articles Legal Legal 6 Explain the Ownership Rights of your Software Software License Agreement SyncBack Licensing (For SE and Pro) SBMS Licensing The End-User License Agreement See all 6 articles Education and Non-Profit Education and Non-Profit 3 Licensing for Education and Non-Profit Defining Non-Profit status I Represent a Tax Exempt Non-Profit Organization Home Solutions...